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Help with Noteboard.ai.

Find an answer, follow a guide, or get help with your account. Start with the part of Noteboard.ai you’re working on.

ChatGPT and Claude Code

Connect your assistant to read boards or turn a conversation into connected cards.

Connect with MCP

Boards and ideas

Capture a thought, connect your notes, and find a way to work that fits your project.

Explore the guides

Files and source imports

Bring files into a board, review source passages, and turn the useful parts into connected notes.

Work with files

AI and credits

Understand AI context, review suggestions, and keep track of your available credits.

Understand AI brainstorming

Plans and billing

Check your plan, see your credit allowance, or manage a paid subscription.

Open account settings

Common questions

My changes are not saving. What should I do?
Keep the board open and copy any unsaved text somewhere safe. Check your connection and use the retry control shown by the save error. Avoid closing or refreshing the board until the save succeeds or you have a copy. If the problem continues, include the exact error and what you were doing when you contact us.
Why is an AI tool unavailable?
Check the message shown by the tool and your available credits in Account settings. Some actions require selected notes, a supported source, or a credit quote before continuing. If a request fails, retry only after checking the error. Manual editing and board exports remain available when your AI credits run out.
Which files can I turn into a mind map?
Source conversion supports PDFs, supported audio files, uploaded video, public webpage articles, and public direct video-file links. Review the extracted text before generating.
  • PDF conversion supports up to 50 pages.
  • Uploaded source files follow the board owner's plan: 20 MiB on Free and 50 MiB on Pro or Pro+. Board storage limits also apply.
  • Voice-note capture: Record or upload up to 10 minutes of audio, with a 20 MiB file limit.
  • Audio and video source conversion supports recordings up to 10 minutes.
  • Video links must download a supported file directly. YouTube and other watch-page links are not supported for conversion.
  • Webpage conversion captures public article text. Supply the text yourself if a page is blocked or cannot be extracted.
Why can’t I open a shared board?
Sign in with the email address the owner invited. An invitation can expire or be revoked, and the owner may have changed your role or removed access. Ask the owner to check the invitation and create a new one if needed. Do not send your private invitation link in a public message.
How do I export my work?
Open your board and choose Export to download the saved board or selected cards as PNG or PDF. Use Export storyboard PDF from the storyboard sequence editor for an ordered shot sequence. Exports include saved content; pending AI suggestions need to be kept first.
How do I manage or cancel a subscription?
Open Account settings and choose Manage billing for your paid subscription. The billing portal shows invoices, payment details, and cancellation options. Cancel before the next renewal to avoid another billing period. For a billing mistake or a refund question, contact support with the account email and invoice reference, without sending payment-card details.
How do I request account deletion or make a privacy request?
Use the contact details below and tell us which account the request concerns. Account deletion is handled through a request; there is currently no self-service deletion control. Parking or scrapping cards keeps them available for restoration. See the Privacy policy for information about saved files and retention.

Contact support

Noteboard.ai is operated by ElowenWorks Technology in Malaysia.

Email us for help with a board, a billing question, a bug report, or a privacy request.

[email protected]

To help us understand the issue, include:

  • The email address you use for Noteboard.ai.
  • What you were trying to do and the exact error, if one appeared.
  • Your browser and device, and a screenshot with private details hidden if it helps explain the issue.

Please don’t send passwords, payment-card numbers, private invitation links, or sensitive board content.